Welcome to BardWood Support Services

Message from the MD

You have joined a small company dedicated to the old-fashioned idea of good service. I am convinced our Clients deserve the best which is what we strive to give them. You are entrusted with this responsibility.

All Clients of BSS have high expectations, brought about by what we have told them they will enjoy. You are what the Company stands for – excellence! – and as such should be immaculate in appearance at all times. Maintain the same alertness and diligence that caused us to choose you for the job and you will fulfil your role while achieving the reward of knowing you are part of an elite corps.

BSS operates like a close family with all of us dependent on the other for support. We have a reputation for the finest professionalism, from the men and women who man our sites, right up to the Board of the Company who all feel directly involved in what you are doing.

I look forward to a long and rewarding association with you.

Emma Bardwell


Health & Safety

  • Comply with the Health and Safety at Work Act 1974 and BSS’s and the client's Health and Safety policy and any special instructions laid down from time to time
  • Take care of the Health and Safety of yourself and others who might be affected by their acts or omissions.
  • Ensure that equipment provided in the interests of Health and Safety is utilised in the proper manner, and to wear or use whatever personal protective clothing or equipment as required by law or deemed necessary by the Company.
  • Ensure that acts, practices, conditions and equipment that do not comply with Health and Safety regulations are reported without delay.
  • In the event of you involved in an accident on site, however slight, whether on or off duty, it is to be reported to BSS Operations Centre
  • A female Employee is to notify her Account Manager immediately when she becomes aware that she is pregnant so that the company can take appropriate note of the employee’s circumstances.

Grievance / Complaint

  • If you have a grievance / complaint, this must be submitted via online form using the online link
  • Grievance / complaint submitted by any other means will not be considered

Screening

We aim to complete your screening within 12 weeks of you starting with the company. Should we call you asking for information, it is within your interest to supply requested information as quick as possible as delays can cause your employment to be terminated for failure to meet BS7858 requirements.


Temp to Perm 12 weeks

Some of our contracts offer a possibility for you to transfer over the client after a period of 12 weeks.


Important Contact Numbers

Operations Centre is available 24x7
Email: Opertations.Centre@bardwood.co.uk
Phone: 02033189646

Nilesh Rajgor – Commercial Director
Email: Nilesh.Rajgor@bardwood.co.uk
Phone: 07889598730

Rio EL-Mahmoud – Operations Director
Email: Rio.El-Mahmoud@bardwood.co.uk
Phone: 07842028847

Kartik Arya – Regional Manager
Email: Kartik.Arya@bardwood.co.uk
Phone: 07889598725

Shannon McGrory – Strategic Recruitment and Development Manager
Email: Shannon.McGrory@bardwood.co.uk
Phone: 07841455173

Lauren Stratford - Account Manager
Email: Lauren.Stratford@bardwood.co.uk
Phone: 07841466175

Daisy Martin - Account Manager
Email: daisy.martin@bardwood.co.uk
Phone: 07727607127

Ella Mclaughlin - Account Manager
Email: ella.mclaughlin@bardwood.co.uk
Phone: 07540115539

Kelsey Grace – Screening & Vetting Manager
Email: HR@bardwood.co.uk
Phone: 07838772220

Louise Harris – Administrator
Email: Louise.Harris@bardwood.co.uk
Phone: 07736966718


BSS Expectations from you

Whilst at work, you are representing BSS, the Client and yourself thus you are expected to arrive for work in time in suitable appearance and uniform and carry out your duties in line with BSS / Client instructions in a professional and courteous manner. You must execute your responsibilities paying due regard to the lawful and ethical standards involved. Ensure compliance with relevant legislation.


Uniform

Unless otherwise advised our uniform consists of the following:

  • Plain black suit
  • White shirt
  • Black tie
  • Black shoes with black socks

You are not permitted to wear Magnum style boots or fashion shoes/ trainers to work.


Booking On using the TelMe App

  • To ensure that you are paid correctly, it is vital that you book on with BSS and sign in on the register as per client requirements
    • You can use your TelMe app to book on very quickly and efficiently
    • If you are unable to use the TelMe app, please contact your Account Manager for guidance
    • You can manually book on duty by calling BSS Operations Centre on 02033189646

    Advising of Sickness

    We recognise that sickness can happen however it is your responsibility to notify BSS Operations Centre of this at the earliest to allow time to find a replacement. Failure to provide notice could result in damage to company reputation and loss of contract putting everyone at BSS at risk. You must give a minimum of 6 hours’ notice or longer if you are too ill to work. In the event that you have reported sick for a shift, it is your responsibility to confirm your fitness to work for the next shift with minimum 12 hours’ notice


    Lateness

    You are expected to arrive at least 15 minutes before the start of their shift to allow you time to settle in and commence work at the scheduled shift start time. We understand delays happen; you must inform BSS Operations Centre if you think you will be late to allow us to keep the client informed. In some cases, buildings cannot be opened without required staff presence; lateness can have an impact on the Client’s business resulting in damage to BSS reputation


    Holiday

    • All Employees are entitled to 5.6 weeks' holiday accrued in arrears based on average hours worked. Holidays are paid at the applicable national minimum wage, with a maximum entitlement of 28 days based on the average hours worked.
    • The above is calculated as per below,
    • 5.6 weeks X 5 = 28 days
    • Total hours worked up to holiday start ÷ number weeks worked = Average weekly hours
    • Average weekly hours ÷ 5 = number of hours paid per holiday
    • Holiday entitlement runs from 01 January to 31 December. Holidays cannot be carried forward from one year to the next.
    • Each employee is responsible for managing their holiday entitlement in line with the policy.
    • Holidays are dealt with on a first-come, first-served basis – management reserves the right to approve/reject holiday applications as per operational needs.
    • Only 10% of total employees can be off at one time.
    • No more than 2 weeks of holiday can be taken at one time.
    • All holiday requests must be sent by email @ holiday@bardwood.co.uk. This is the only method and means of submitting holiday requests. Unless your request is submitted via this email address, it will not be considered.
    • Minimum 28 days’ notice must be given – significantly more if your request falls within peak holiday periods.
    • Account Managers will approve/reject your holiday request via email only.
    • You must not make any travel arrangements until your holiday request is approved.

    Pay

    You are paid on the 9th of each month. If the 9th falls on a weekend, then you are paid on the previous working day. You are paid for the entire previous month; for example, on the 9th April, you will be paid for all work carried out from 1st to 31st March.

    All the pay queries can only be raised through Bardwood Support Services | Pay Query.


    *   I I can confirm that I have read and understood information contained in induction to BardWood and will comply with these requirement at all times. (Date : 06 May, 2024)
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    1st January 2024
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