You have joined a small company dedicated to the old-fashioned idea of good service. I am convinced our Clients deserve the best which is what we strive to give them. You are entrusted with this responsibility.
All Clients of BSS have high expectations, brought about by what we have told them they will enjoy. You are what the Company stands for – excellence! – and as such should be immaculate in appearance at all times. Maintain the same alertness and diligence that caused us to choose you for the job and you will fulfil your role while achieving the reward of knowing you are part of an elite corps.
BSS operates like a close family with all of us dependent on the other for support. We have a reputation for the finest professionalism, from the men and women who man our sites, right up to the Board of the Company who all feel directly involved in what you are doing.
I look forward to a long and rewarding association with you.
Emma Bardwell
We aim to complete your screening within 12 weeks of you starting with the company. Should we call you asking for information, it is within your interest to supply requested information as quick as possible as delays can cause your employment to be terminated for failure to meet BS7858 requirements.
Some of our contracts offer a possibility for you to transfer over the client after a period of 12 weeks.
Whilst at work, you are representing BSS, the Client and yourself thus you are expected to arrive for work in time in suitable appearance and uniform and carry out your duties in line with BSS / Client instructions in a professional and courteous manner. You must execute your responsibilities paying due regard to the lawful and ethical standards involved. Ensure compliance with relevant legislation.
Unless otherwise advised our uniform consists of the following:
You are not permitted to wear Magnum style boots or fashion shoes/ trainers to work.
We recognise that sickness can happen however it is your responsibility to notify BSS Operations Centre of this at the earliest to allow time to find a replacement. Failure to provide notice could result in damage to company reputation and loss of contract putting everyone at BSS at risk. You must give a minimum of 6 hours’ notice or longer if you are too ill to work. In the event that you have reported sick for a shift, it is your responsibility to confirm your fitness to work for the next shift with minimum 12 hours’ notice
You are expected to arrive at least 15 minutes before the start of their shift to allow you time to settle in and commence work at the scheduled shift start time. We understand delays happen; you must inform BSS Operations Centre if you think you will be late to allow us to keep the client informed. In some cases, buildings cannot be opened without required staff presence; lateness can have an impact on the Client’s business resulting in damage to BSS reputation
You are paid on the 9th of each month. If the 9th falls on a weekend, then you are paid on the previous working day. You are paid for the entire previous month; for example, on the 9th April, you will be paid for all work carried out from 1st to 31st March.
All the pay queries can only be raised through Bardwood Support Services | Pay Query.